Refund Policy

This policy sets out the rules for refunding payments, request timeframes, and how refunds are processed within MetaPro Trader.

This policy defines payment refund rules, request deadlines, and processing conditions.

Updated on: 03/06/2026

1. Seven-day withdrawal right

Under Article 49 of Brazil's Consumer Defense Code, eligible customers may request a full refund within 7 calendar days from online purchase.

2. Requests after seven days

After the legal withdrawal window, there is no full or proportional refund for the active cycle, except in specific legal obligations, proven billing errors, or exceptional internal decisions.

3. How to request a refund

Requests can be made through official support channels or available dashboard features.

The request must include account data, charge identification, and reason.

4. Review and processing timeline

After eligibility validation, refunds are processed through the same payment method used in the purchase.

Final credit timing depends on the bank, card brand, and payment processor.

5. Duplicate charge or technical error

For confirmed undue charges, MetaPro Trader processes the corresponding reversal according to payment-network operational timelines and legal duties.

6. Fraud and abuse prevention

Requests with signs of fraud, simulation, or abusive use may be denied, without prejudice to applicable administrative and legal measures.